IBM Recruitment @ HYD through JKC

Dear Students,
                    IBM India drive is being conducted by JKC at Hyderabad. Please find the details below and attend the drive.
Company: IBM India
Date of Drive: 12th June, 2013.
Venue: Rishi MS Institute of Engineering college for Women, Nizampet X-Roads, Opp JNTU, Kukatpally, Hyderabad.
Eligibility: 

• Any Graduate(10+2+3); BE/B.Tech 
• Any Post Graduate; 
• Diploma Holders(10+3)
• 55% or 5.5 CGPA
• Fluency in communication skills(both spoken & written) / Soft Skills
• Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shift. Shifts will 24X7 in nature and can vary depending on geographies supported.

Job Description:

• Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The Job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problems
• Ability to identify opportunity & Implement process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• ability to meet a set of defined account agent productivity measurements. 

Regards,
PACE Team.